General information

If you´re not fully satisfied with our order, you may return purchased products within 14 days from the date on which you received them.
The returned products must be returned complete and unused in their original packaging. Gift cards can not be returned. 

Before sending any returns, contact us by email boxjewelleryhelsinki@gmail.com

After we have received the returned products and checked that the products meet all requirements, we will return the sum of the order.
Unfortunately, the cost of delivery cannot be refunded in domestic or international orders. We will refund delivery costs only if the product we have sent is incorrect or faulty. Refund times depend on your credit or debit card company.

Law and Jurisdiction

Finnish law will be applied to all disputes arising under this User Agreement. All disputes arising under this agreement which cannot be solved by mutual agreement, shall be solved in the district court of Helsinki

Shipping address:
Box Jewellery by Pioni Design & Keski-Pomppu
Korkeavuorenkatu 5
00140 Helsinki
FINLAND

We reserve the right to change the prices. 

You can pay your order by credit card: Visa, Master Card. All credit card transactions are secure.  Our credit card payments are powered by Stripe , secure and easy way to pay online. You can also pay with Applepay. 

Privacy policy

Box Jewellery will not submit any information supplied by the customers to third parties. We only demand the customers information essential to ordering of and billing for our products. E-mail addresses and phone numbers are required to confirm the orders and contact the customer in case of possible problem situations.


Delivery times and prices

Orders are shipped with Posti and take 1-3 days to arrive in Finland. Tracking is included. If you have any details that you would like to know about delivery times, don't hesitate to contact us.

After ordering from our online shop you will receive order confirmation in your e-mail which also includes more information regarding the delivery time and method of delivery. 

Prices are in euros and include Finnish VAT of 24%.

Postage and handling will be added automatically in all orders. We deliver via Priority mail. Orders are sent with tracking information.

Finland - 10€ 
Other EU countries - 20€ 
Non-EU countries - 30€

Please allow up to 14 days for delivery.

International customers are responsible for their country's customs, taxes, duties and/or VAT fees.

Orders are sent via Itella. You can also pick up your order from Box Jewellery, Korkeavuorenkatu 5, Helsinki. 

Customers from non-EU countries are responsible for possible import customs and taxes.

Shipping deadlines before Christmas

Please notice that if you would like to be sure that your order is in time before Christmas:

To ensure your order is delivered before December 24th, please place it at the latest:

December 5th countries outside European Union
December 16th countries inside European Union, including Finland


Availability of products

All the products available can be seen in the web shop. If there are simultaneous orders, some products may be sold out, even if the website does not show it. If your payment has been registered in our system and we cannot deliver your order, we will return your payment and notify you by email.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.